FAQ

When should I expect  to receive my package?

-From the time of purchase, processing time is about 1-3 days, and after that when the package is shipped out, delivery take approximately 5-7 business days to get to your door!

What material is the jewelry made of at Kjeweled?

-We make all our jewelry out of stainless steel, coated with a layer of 14k gold pvd plating.Stainless steel is made to be hypoallergenic and waterproof.

What is the return/exchange policy? 

-We offer a 7 day return window from the date of delivery (Customer is responsible for all shipping costs and must be returned in original condition:please contact us at kjeweled@outlook.com to return.

Damages

-If in the rare case you receive a damaged product, please contact us with a photo and your order number and we will try our best to resolve the issue for you.

Lost or Stolen Items

-Unfortunately lost or stolen items are out of our control.

Warranty

-However, we do have a 90 warranty on all of our jewelry items for instances such as:

-Tarnishing( your items have started to lose their color)

-The chain broke very quickly or charms

-If you experience an issue with the quality of your products, please contact us at the email below and we will do our best to resolve the issue for you-

-In the case that your product is damaged/tarnished/broken, we will send out a replacement for the same product.In the case that we are out of that product, you will be able to exchange for another product of the same value.No Refunds.

How do I figure out my ring size?

-Scroll through the pictures of the listing and you will find a ring chart from which you can measure your finger at home and find your perfect ring size!-

-For all inquiries, questions, and concerns please email us at kjeweled@outlook.com

 

Thank you!